Visit online Order Status to view the most up-to-date status of your order. Some carriers, including the U.S. Postal Service, may not provide tracking information. If you ordered multiple items, you may receive separate shipments with no additional shipping charges. For more information about shipping or returns, please visit online Help.
You can also call Apple Store Customer Service at 800-692-7753, Mon–Fri 5 a.m. – 8 p.m., Sat–Sun 7 a.m. – 4 p.m Pacific time. Please have your order number available.
Do I need to sign for my shipment?
Check the shipped items section to determine whether your shipment requires a signature. If a signature is required, the carrier will make three delivery attempts before returning your items to Apple.
If you’re unavailable to sign for your items, we offer alternate delivery options. Visit Delivery Options for more information.
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The shipping estimates above tell you when your items are expected to arrive. As each item leaves our warehouse, we’ll email you with delivery and tracking information.
Ordered more than one item? You’ll get a separate email as each item ships. There are no additional shipping fees for these items.
How do I view or change my order?
Visit online Order Status to view the most up-to-date status and make changes to your order. To learn more about shipping, changing your order, or returns, please visit online Help.
You can also call Apple Support at 800-692-7753 Monday through Friday from 9:00 a.m. to 9:00 p.m. and Saturday from 9:00 a.m. to 6:00 p.m. Pacific time.
Can I recycle Apple products?
You can recycle any Apple device or accessory — and similar devices from other manufacturers — by bringing it to any Apple Store. You can also ship your device to us for recycling by requesting a label at apple.com/recycle**.
